Manage contact form submissions with Messages
Who is this article for?
About managing contact form submissions
Keep better track of form submissions sent from your online store by continuing the conversation in your Messages inbox.
When a customer replies to a contact form on your website, a new message thread and notification will appear in your inbox. If the customer isn't in your Customer Directory, they'll be automatically added when they submit a form.
Before you begin
You can manage contact form submissions from your online store in your Messages inbox. Learn how to add contact forms to your Square Online site and how to set up and manage Messages.
Respond to a contact form submission
- Sign in to Square Dashboard and click the Messages icon to open your Messages inbox.
- Select the conversation > type your message in the field box > select the arrow to send your reply.
- Open your email inbox associated with your contact form and click Respond.
